Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
By Daniel T. Jones and James P. Womack.
Description
In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? - from Amzon
ISBN(s)
0743275950, 9780743275958
